Aaron B. Scarlett is a seasoned leader, with over 5 years executive leadership experience & 15 years BPO experience, who passionately builds high performing and engaged teams, proven to produce results through innovation, data analytics, & technology. Strong and decisive customer experience leader, with an uncompromising focus on operational excellence, continuous improvement, client relationship management, and maximizing employee performance & engagement. Innovative, results-producing management career that demonstrates year-over-year improvements in bottom-line profits, revenue generation, customer experience & quality standards.